DIFFUSE AND CONTAIN CONFRONTATIONS- THE PLANNED ONES AND THE SURPRISES, TOO!
STRATEGICALLY MAMAGE CONFLICTS AT EVERY LEVEL OF YOUR ORGANIZATION.
LEARN TO HARNESS THE CREATIVE ENERGY UNDERLYING MOST CONFLICTS! LEARN THE MAGIC OF GENERATIVE CONFLICTS!
TO”TAKE CHARGE” AND TAKE ADVANTAGE of conflicts, you need to understand the conditions that generate it . its dynamics, and its organizational consequences. Then you need to move from just knowing to productive application in the management of the personalities and resources involved. This book provides insights and skills to build a solid base for managing and taking command of situations from simple confrontations to crises.